WOW cable internet service report -- Marty Bucahus
28 Mar 2018
When moving back to Chicago, we needed an internet provider, as one does, and I’m working from home. This is not news. The interesting part of all of this is that where we are in Oak Forest, IL (Chicago Suburb) there are 2 cable providers that service our area. Comcast, and Wide Open West (WOW). After figuring out which provider was connected to the house. We have had great service from WOW for about 7 months, on my modem. Arris SB6190. I have and am now again very happy with actual speed and response time (more important). Real speeds are at 500+ mbps down and 49+mbps up.
About March 12th I started seeing an increase in icmp (ping) packet loss to the default WOW gateway. I’ve been watching this traffic for years on Comcast in Indiana, and Time Warner in Texas. I use smokeping In a Docker container to track nexthop and local traffic as well as reach-ability to my servers on vps hosts. Back to the point (damn A.D.D). When responses to web traffic and other uses of the net started to show an affected hiccup and slow response or timeouts I called WOW. The 1st level support had me go through their script of rebooting and checking browser caches. After explaining the problem, and the tech investigating on their end, the correction was that I was using my own modem and their are issues with it. They (WOW) could not access the firmware (docsis 3) and had no insight into diagnostics. So with this, (which I do not believe to be true but…) I went to their office and picked up a modem. Thinking I was doing good by not needing a wifi phone cable router modem, I asked for the basic modem. This was a two fold error as I was mistakenly given a modem that only supports 100mbps. Yet on this modem as well I saw 50 to 70 % packet loss on icmp. Again on the phone, and on their modem, I was scheduled for a priority tech call on a Saturday. I was surprised by that. When the tech arrived, I’m sorry I don’t remember his name, cause kudos are in order. The tech heard me out and apparently by my knowledge and explanation, discerned that I knew a bit about the technology and what was going on. He addressed the possible issue with the connection termination of the rg6 cable (burrs and braid exposed) as well as putting in a new (all the whistles) modem. We set it up in bridge mode after the fact so it’s a modem with all disabled features. I was also informed that there is code on the modem to inject into wow’s monitoring software to be proactive on keeping the service level high. Yet I Still saw packet loss (fig 1) but actual realization was not very apparent, No page timeouts or Netflix re-buffers, etc..
So Now today Looking at the smokeping (fig 2) I see 0 packet loss and for the last 30 hours as well. 7-8 more days will show that trend. I believe there was an adjustment or code update that address the issue on my line after seeing the data from (Wow’s) Modem. There is also no correcteds on the cable modem status (fig 3). Hopefully this will be the end of this issue.
Great price by the way (promotional) 500mbps / 50mbps $59 + cable modem $10 per month. + $10 per month after 1st year I believe
Apple's Crappy App store review times -- Marty Bucahus
27 Sep 2012
I’m apparently slow to arrive to the party of being pissed at apple for their app store review times. I then read the app store review process and believe that most app developers are being coerced into using the app store because of the huge apple marketing machine. Check out the time it takes at Shiny Development I’m Currently waiting for 7 apps to clear the apple review process. some of the criteria:
FCC Mandates all cell phones to have GPS by 2018 -- Marty Bucahus
04 Oct 2011
Let the conspiracy theories abound. How much of this is to Track us with our current position being fed back to the cell companies. Who will Gladly turn over all of the information to the Fed.
The death of Adaptec -- Marty Bucahus
10 Jun 2010
On June 9, Adaptec Inc. announced it’s changing its name to ADPT Corp. as part of the sale of its storage business including the Adaptec brand, RAID product line, a reseller customer base, board logistics capabilities and SSD solutions, to PMC-Sierra Inc.
Why AT&T doesn't want to open tethering on the iPhone -- Marty Bucahus
19 Jun 2009
T&T wants you to buy additional services (of course) why let those who already pay too much for net access on their smart phones actually use it to tether to their notebooks.. well if you buy one of their partners netbooks and pay for a data plan.. as seen with HP’s Mini 1150
Congressman has a bill ready to give FTC Veto on ISP data caps -- Marty Bucahus
18 Jun 2009
A Bill to regulate ISP’s basically turning ISP into an actual Utility.. (here come the taxes)..
Safari 4.0 released - Addressing security fixes -- Marty Bucahus
09 Jun 2009
If you use Safari I would upgrade to the 4.0 Version it’s available Free and has security updates Noted in the Sans Portal.
AT&T Wants to remain the exclusive iphone provider until 2011 -- Marty Bucahus
15 Apr 2009
AT&T wants to remain the exclusive U.S. iPhone provider until 2011 and is pressuring Apple to extend their business
AT&T to offer un-subsidized IPhone 3g with no commitment required? -- Marty Buchaus
19 Mar 2009
I say it’s about time! and WHERE IS THE TETHERING!!! SHEESH
- Hackers Completely Break SSL using 200 PS3's -- Marty Buchaus 30 Dec 2008
- Warp Speed Mr Scott! -- Marty Bucahus 18 Nov 2008
- Oregon Woman Losses $400,000 to Nigerian E-mail Scam -- Marty Bucahus 18 Nov 2008
- Once through the safe, WPA Wi-Fi encrypting is cracked -- Marty Bucahus 06 Nov 2008
the Mophie Juice Pack that we paid for the R&D of Delayed again? Say it Aint't so -- Marty Bucahus
06 Nov 2008
I pre ordered the Mophie Juice Pack in August, the 24th to be exact. Delivery was promised in September. Which became late September to mid and then late October. and now the site reads November 7th I believe that I like many others have funded this company’s R&D on this product and should be compensated for such.. they took the money from my card on the 24th of august. and now ::::
1100 painball gun painting -- Marty Bucahus
05 Sep 2008
The Mythbusters have done it again [1100 painball gun painting}(]https://www.youtube.com/watch?v=WmW6SD-EHVY)
Comcast Officially caps broadband that it already secretly capped -- Marty Bucahus
31 Aug 2008
Now is the time to setup Bandwidth monitoring and start complaining when your speed is not that which your paying. For Example if your paying for a 6mbps feed and consitant speed tests show you at 4mbps.. Complain Daily.
Techdirt: Comcast thinking about overage fees and tiered usage -- Marty Bucahus
07 May 2008
Techdirt Story Following Time Warner’s recent plans to test broadband caps and overage fees, Broadband Reports has the scoop that Comcast is very strongly considering the same thing. Unlike Time Warner Cable’s plans to test super low caps, Comcast is looking at 250GB/month — which it claims will only impact 0.1% of users. Overage fees will be pretty high, however: $15 charge for each 10 GB over the cap. Comcast will also give users one free “slip up” month per year, for those who go over just for that one month.
- FTP Hacking on the Rise -- Marty Bucahus 12 Mar 2008
Promises, Promises from Microsoft. Again! -- Marty Bucahus
22 Jan 2008
The folks at Groklow seem to agree with me, that this move by microgarbage is another wolf cry. read the Lengthy write up: “
Apple's Time Machine Now for Linux Sort of -- Marty Buchaus
07 Nov 2007
Apple’s “Time Machine” Now For Linux… Sort Of: deander2 writes “Apple’s ‘Time Machine’ is cool, but I use Linux, not MacOSX. So here is a Linux implementation (built off of rsync, of course). No fancy OpenGL, but quite functional none-the-less.” Read more of this story at Slashdot.
Zab2it labs is Dicontinuing Service -- Marty Buchaus
05 Nov 2007
Zap2it Labs is discontinuing free service as of september, with no option for pay service for those of us with MythTV this is going to Suck! I’m currently looking for new service. I don’t know of any other like it so this will pose problems.
SEE The AT&Monopoly Plan Working Since it was first split by the FCC -- Marty Buchaus
05 Nov 2007
and see how they’ve allowed the reforming of the telco monopoly
- AT&T Quietly Introduces $10/Month DSL -- Marty Buchaus 05 Nov 2007
- AT&T Giving Customers Run around over secret $10 DSL -- Marty Buchaus 05 Nov 2007
A Great Primer for Learning to move and function in VI/VIM -- Marty Buchaus
05 Nov 2007
I was pointed to this from a Digg article the other day and though I should leave it here for all to benefit from: